Get your Tools fixed by the experts!

The Samuel Packaging Systems Group'S Tool Repair Process

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1.

Package your tool and include your contact information

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2.

Send YOUR tool to:

Samuel Packaging Systems Group Attn: Tool Repair, 1401 Davey Rd., Suite 300, Woodridge, IL, 60517

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3.

Our team will analyze & inspect your tool

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4.

We will provide you with a repair estimate 

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5.

you will be asked to approve the repair plan

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6.

Our tool experts will fix your tool

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7.

your repaired tool will be packaged up and sent back to you

Find the Parts you need now

 We stock a huge inventory of parts for mechanical, pneumatic and battery-powered strapping tools, so that we can repair your tool quickly and ensure minimal downtime for your operation. 

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Happy Customers

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Complete our form to request a repair quote. one of our friendly sales agents will be in touch within one business day.

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Large inventory of repair parts

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Quick tool repair turnaround

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Minimal downtime for your operation

visit our Reference Library to download specification sheets for our equipment.

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what our customers Are saying

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Martin Goutry

Back-end developer at MyDodow

<< Dico is finally addressing a long time problem we had when building UIs. It’s ease of use and workflow seems really intuitive. Promising! >>

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Theo Champion

Back-end developer at MyDodow

<< Dico is finally addressing a long time problem we had when building UIs. It’s ease of use and workflow seems really intuitive. Promising! >>

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Agnes Remi

Back-end developer at MyDodow

<< Dico is finally addressing a long time problem we had when building UIs. It’s ease of use and workflow seems really intuitive. Promising! >>

Ellipse 1 (5).png__PID:8ac9cb2d-5a2e-4019-a1ca-1fb5a2e6a03c

Agnes Remi

Back-end developer at MyDodow

<< Dico is finally addressing a long time problem we had when building UIs. It’s ease of use and workflow seems really intuitive. Promising! >>

Ellipse 1 (4).png__PID:d1fe38fc-a308-4e89-8a68-2b0a60bf6bc5

Roman Atwoods

Back-end developer at MyDodow

<< Dico is finally addressing a long time problem we had when building UIs. It’s ease of use and workflow seems really intuitive. Promising! >>

couldn’t find your answer? Contact us today, we're here to help! 

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Chat with us

We are available online from 9:00 a.m. to 5:00 p.m. (ET) Contact us now.

storesupport@samuel.com (available 24/7)

Contact Us
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Fast Delivery

Ordering from Samuel is quick and convenient, with free shipping on all US orders.

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buy with confidence

Not completely satisfied? We offer a full money-back guarantee if you return in the first 30 days.

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Secure Payment

Samuel follows strict protocols to ensure all of our customers' personal information is protected.

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Support 24/7

Customer support is available 24 hours a day, seven days a week, through chat and email.

Frequently Asked Questions

What is the Tool Trial Program?

The Tool Trial Program allows you to try out tools for a 21-day period before deciding if you want to keep them. If you decide to return the tool, simply follow our easy return process within the trial period to avoid additional charges.

How do I qualify for the Tool Trial Program?

All customers are eligible to participate in the Tool Trial Program. Simply select the "Trial" option when purchasing eligible tools from our online store.

How long can I keep the tool during the trial period?

You can keep the tool for 21 days from the date of delivery. If you decide not to keep it, the tool must be returned within this period.

What happens if I don’t return the tool within 21 days?

If the tool is not returned within 21 days, your payment method will be automatically charged the full price of the tool. Additionally, if the tool is returned late, a 20% restocking fee will be applied.

Will I be charged anything upfront?

Yes, your payment method will be pre-authorized for the full price of the tool at the time of purchase. This amount will be released once the tool is returned in good condition within the 21-day trial period.

How do I return a tool after the trial period?

To return the tool, access the return portal using your order number and email or phone number. Follow the instructions to complete the return form, print the return label and slip, and ship the tool back to us.

Can I extend the trial period?

No, the trial period is fixed at 21 days. If you need more time to evaluate the tool, we recommend purchasing it outright.